1. Seller and scope
Products on labus-shop.eu are sold by MB EP TRADE, company number 307445529, VAT number LT100019119115, business/contact address Ukmergės g. 369, LT-06327 Vilnius, Lietuva. Register: Lietuvos Respublikos juridinių asmenų registras. Contact: info@labus-shop.eu, telephone +370 644 11744.
These terms are intended for individuals buying outside their trade, business, craft or profession. Special consumer rights apply to business purchases only where required by law or expressly agreed.
2. Products and orders
Before ordering, check the model, compatibility, quantity, package contents, delivery address and delivery option. Contact us before purchasing if essential information is missing.
The customer places an order after selecting the products, delivery and payment method, checking the total and confirming an order with an obligation to pay. The sales contract is formed when MB EP TRADE confirms by email that the order has been accepted for fulfilment. An automatic acknowledgement of receipt is not, by itself, acceptance of the order. If we cannot accept an order, we promptly inform the customer and refund any payment received. Payment and fulfilment conditions are disclosed before the order is placed; we do not substitute different products, prices or delivery times without the customer's agreement.
The version of these terms in force when the contract is concluded applies to your order. We provide the order confirmation and applicable terms by email in a form you can retain. Later amendments do not change an existing contract.
3. Prices and payment
Prices are in euros and include VAT. The product price and delivery charge are shown separately. The amount payable to LABUS is shown before you confirm your order. Potential additional import charges for direct and express delivery are explained below. Additional paid services require your express selection.
Payments will be processed through Montonio. Online payments are currently unavailable. Once activated, the available payment methods and the amount payable to LABUS will be shown at checkout.
Import charges
If you choose direct or express delivery, EU import duties and the carrier’s customs clearance fees may apply. These charges are not included in your order total. If applicable, the carrier will inform you of the amount and payment arrangements before delivery.
4. Delivery
We currently deliver within Lithuania. Delivery availability and the options offered for a particular address are shown in the basket after delivery details are entered. If delivery is not available to the selected address, we do not accept an order for that address. As delivery expands to other European Union countries, we will publish the updated country list and delivery conditions on this page.
With ECONOMY delivery (10–20 days), products are first delivered by the supplier to MB EP TRADE in Lithuania and then forwarded to the customer. With direct delivery (8–12 days) or express delivery (3–6 days), the supplier sends products directly to the customer’s specified address. MB EP TRADE remains the seller and customer service contact regardless of the delivery route. Available delivery options, charges and timeframes are shown before order confirmation. Business days are Monday to Friday, excluding public holidays in Lithuania. The intervals in the table are estimated transit times from handover to the carrier; product preparation time is additional. The specific preparation time and overall estimated delivery period must be provided before the order is confirmed. When products are dispatched, we notify the customer by email and provide tracking information where available. We inform customers of an expected delay; describing an interval as an estimate does not limit their rights if the agreed delivery deadline is missed.
If an agreed delivery date is missed, contact us. Where provided by law, you may set an additional reasonable period for delivery and terminate the contract if delivery still does not take place. An additional period is not required where the seller refuses delivery or delivery by the agreed date was essential.
The risk of loss or damage normally passes when you, or a person you identify other than the carrier, physically receive the goods. A statutory exception applies if you independently appoint a carrier we did not offer. Record visible shipping damage and contact us; failure to record it in the carrier’s presence does not by itself remove your statutory rights.
5. Withdrawal and product conformity
You may withdraw from a distance contract within 14 days unless a statutory exception applies. Instructions and a model form appear on the “Returns and withdrawal” page.
The seller is responsible for product conformity. Consumers have statutory protection for a lack of conformity becoming apparent within two years of delivery, subject to applicable law. The available remedies are explained on the “Guarantee and complaints” page. Any commercial guarantee does not limit these rights.
6. Personal data
Our privacy notice explains how we process personal data. Accepting these terms does not mean consenting to marketing or optional tracking technologies.
7. Complaints and disputes
Send a written complaint to info@labus-shop.eu or Ukmergės g. 369, LT-06327 Vilnius, Lietuva, identifying the order, the issue and the remedy requested. We provide a reasoned reply within 14 calendar days of receiving the complaint.
If you are not satisfied with our reply, or receive no reply within that period, you may contact Lithuania’s State Consumer Rights Protection Authority, A. Goštauto g. 12, LT-01108 Vilnius, vvtat.lrv.lt, or submit a request through VTIS. You may also bring a claim before a competent court.
Lithuanian law applies. This choice does not deprive consumers of protection under mandatory provisions of the law of their habitual residence where those provisions apply. These terms do not restrict rights that cannot legally be restricted by agreement.